Matt B
1/5
I have been exceptionally patient waiting for Advocate to address my concerns. However, after 6 months of dealing with their incompetence and lack of communication I am posting this review.
Working with Advocate has been a nightmare from start to finish. Horrible customer service, poor management, and my brand-new roof is LEAKING after just 3 months! The interior of my garage is now destroyed. I was better off never calling Advocate. There have been so many issues, I am only going to provide the most egregious. This nightmare has been going on since July 2024. It is currently January 2025. Advocate still needs to fix my leaking roof that they caused and now fix the damaged garage.
#1 - Leaking roof. My brand-new roof started leaking after the first winter storm. My old roof was replaced because of hail damage. It never leaked before Advocate touched it. The interior of my garage ceiling, walls, and some belongings are destroyed. Note - someone from Advocate is supposed to look at the damage next week when the snow melts. I understand they cannot fix exterior or interior until the snow melts and roof is repaired.
#2 - Sales representative sent the wrong brand shingles/materials. Had I not looked at the materials the day before installation the wrong roof would have been installed. This delayed my project by over a month.
#3 - All invoices, materials, and billing were incorrect due to the sales representative's failure ordering. Advocate is now unwilling to provide the manufacturers Preferred Extended Limited Warranty even though I have provided photos of the materials used. This was the reason I chose the shingle manufacturer and Advocate, because they were listed as a preferred installer. I will be reaching out to the manufacturer to inform them that even after I had four separate pieces of their materials (as required and requested) installed Advocate is trying to deny me the extended warranty due to the sales representative's error in invoicing.
#4 - Advocate uses less than subpar roofing contractors as evident by the leaking roof. The crew that arrived at my home did not wear proper safety equipment. One of the female employees that was on my roof was wearing Pink Crocs on my steep two-story roof. The crew did not speak English and there was no job foreman for me to request for her to get off of my roof.
#5 - Communication was an absolute nightmare. My sales representative would go days, and up to 2 weeks, without responding to texts and calls. The only time he was proactive was when it came time to sign the contract or pick up the payment. Even though I repeatedly asked to be informed when they would be doing work at my property, materials were delivered 4 days prior to installation and unannounced. Blocking one of my cars in the garage for 4 days. This is one of several failed communications. To my sales representative's credit he did replace my broken solar lights.
#6 - I have repeatedly asked to discuss these issues with the Olivette Branch Manager. I asked the sales manager on multiple occasions by email, copied the production manager, and even asked customer service. None of these individuals were willing to provide the branch manager's contact information. The sales manager did speak with me over the phone last week, and I appreciated that. However, I have been waiting 2 weeks for proof of installation and a final decision on extended warranty. I was abundantly clear that I have not been pleased with Advocate and simply asked for better communication which to this point has not happened. I understand management has other commitments and other customers. However, given the number of errors, issues, and damage Advocate has caused over the past 6 months, I would assume they would have the courtesy to make the paperwork for proof of installation and warranty information a priority.
If Advocate comes back and makes the necessary repairs and provides the extended warranty/paperwork, I will update this posting accordingly. This information is accurate as of January 2025.
