My Sedan -

Eric MATECAT

A éviter car non fiable, prenez un Yellow Cab !
Nous avions une réservation pour un transfert de JFK terminal 1 vers Manhattan, payée à l'avance bien sûr et après trois appels à la compagnie et plus d'une heure d'attente personne n'est venu, nous avons tout simplement pris un taxi jaune, moins cher au passage !

parvinder singh

Cette entreprise est catastrophique, à notre arrivée à l'aéroport, notre chauffeur n'était pas là. Il a fallu 1 heure et au moins 5 ou 6 appels à la plateforme pour que quelqu'un daigne venir nous chercher. La personne de la plateforme était bien sympathique mais elle disait toujours je vous rappelle dans 5 min et il n'a jamais rappelé. Il m'a proposé de déposer une réclamation mais ça n'a rien changé, j'ai tout payé et je me suis même rendu compte plus tard que j'ai payé plus cher que le prix annoncé sur le site environ 20$. Heureusement que je parle anglais et que j'ai un N° américain et que j'ai insisté sinon je pense que personne ne serait venu. pour le retour j'ai pris un Uber et tout c'est bien passé et ça m'a couté 67$

This company is horrible, the driver wasn't there at arrival, I had to call during 1 hour the platform to get somebody. It cost more than expected (I don't know why). Hopefully, I can speak English and I got an Americain phone, if not I guess nobody came. For the return, I used an Uber and everything was fine. the price was divide by 2 with a better service.

Med Joyz

Prenez un Uber

Hey G

Round trip airport transfer with My Sedan was included with my Costco trip booking. Very pleased with the service we received. Communication was good with the dispatcher, accommodating later pickup on return. Got picked up in SUVs both ways even though we didn’t upgrade. The drivers were on time and professional.

Alyssa Shaner

I attempted to book online and ended up having to call the operator because I was unable to pick a vehicle for the ride. You can't make a reservation without choosing a vehicle.
The operator had a very hard time hearing us so we had to practically yell into the phone so that she could get our information. Even though I spelled my name multiple times, she still put it down incorrectly.
The operator said the driver would call when he arrived at the hotel. He didn't. If I hadn't been obsessively checking for messages we would have missed the ride. The message stated that he was at the hotel. He wasn't. He was all the way down the street.
When we got into the ride, the driver never acknowledged us but chose to stay on his phone call throughout the entire ride. The only acknowledgement was when he asked where to go even though our reservation (that we could see on his phone) clearly stated where we were going.
Additionally, the driver was not the safest. We almost hit multiple cars because he wasn't paying attention to his surroundings.
I would not ever choose to ride with my sedan again if it were not for the fact that the majority of taxi drivers will not take you from Manhattan to the airport due to tolls.

Kelsey Cox

We used MySedan on our trip to New York through our Costco package. We did not have any problems at all. Both drivers from the airport to our hotel and hotel to the airport were professional, courteous, and on time. The cars they picked us up in were clean and comfy. The most important part was that we did not have to wait at all. They were there and ready for us when we needed them.

Bradley Smith

They were great. I will 100% use them again if I go back to NYC.

Hot Pocket

Booked my trip with Costco which included private car service from LaGuardia to my hotel and from my hotel to LaGuardia. Pickup from the airport was delayed and I had to call the dispatcher and my ride arrived 30 minutes late. Pickup vehicle was a little worse for wear (Older Escalade with balding tires, cars low tire light was on for multiple tires). Ride was smooth and driver got me to my location quickly. Return ride was in a fairly new suburban with great communication.