Big D Pools - Dallas, Texas

Shari Ryan

I cannot say enough good things about Jacob and the team! I had a valve break after a terrible storm and they were out the next day to get me up and going!! As a new owner to our existing pool I needed a lot of help and advice and Jacob was so helpful and willing to share his knowledge and teach me about my system and share tips and tricks! We had so much air in our pump and it’s COMPLETELY GONE now!! Thank you Big D Pools and Jacob and Jerry for being so kind and helpful! I’m sure I’ll meet Matt one day but until then I just cannot say thank you enough to you all!!

Jill Galloway

We had a wonderful experience with Big D Pools. We tried for weeks to find a pool company to replace our pool lights. Once we learned of and reached out to Big D, they came by within 24 hours to assess the situation, and three days later, it was resolved. The communication was excellent along the way. They even did some legwork to ensure we got the most economical solution for our situation. Highly recommend!

Erin Mattingly

Dustin and Big D Pools were an awesome team to work with. The winter freeze completely destroyed my equipment and I was concerned about cost, insurance, more damage if replacement parts weren't available. Luckily, Big D Pools was the only company that had exactly what I needed and the expertise to get the job done right. I couldn't be happier with the service, professionalism, and overall experience. I'm now planning on using Big D Pools for all of my pool care needs. Give them a call. They're awesome!

Scott Pennington

I got 4 quotes to replace my pool heater. I spoke with each one of them. Dustin at BigD pools was great. I got the best price with the right warranty. They were on time and did a great job. I even got a follow up call just to make sure I was happy with the work. I would highly recommend these guys.

Dana Boone

I promised Ashley at Big D that I would write a great review for them because she went out of her way to get our pool pump fixed with our warranty company. That is not an easy job to do. Now, Big D is busy so you have to be persistent with them, but they did a great job with the repair and were always pleasant to work with. I would definitely work with them again! Ashley and Chance are good people!

Shail

Dustin and his team, helped me replace the entire pool filter system, including new pipes, vales, heater and filter pump. Advised me on the right equipment needs and gave awesome pricing that beat all the other pool services from where i received my quotes. Clayton and Chris, did a great job installing new equipments and setting things up, Heath helped clean up the pool and did the chemical treatment to get it up and running. Thorough professionals and a great friendly team! Thank you Big D pools!

Andrew Schultz

UPDATE: 2nd Review in 2022:

My pool computer board fried out after 22 years. I called Dustin and they had Jacob at my home in 45 minutes to diagnose. The very next day Jacob was at my house replacing and upgrading the equipment in the rain with an umbrella. I understand what great customer service is. I expect it at fine dining restaurants, and at luxury automobile dealerships, and I do expect great service from any vendor. However, Big D Pools, Dustin and Jacob specifically, have raised the bar to a new level. This is my 2nd experience of insanely amazing customer service from them. I highly recommend this business.

1st Review in 2021:

Awesome company with amazing service and great people working there. My pool heater died. I called them and they came out the same day to diagnose, and they installed a new heater on the same day. Unbelievable! I highly recommend this company for your pool repair needs.

mandi hubbard

We love Big D Pools! Been with them for several years. Always reliable. My pool ALWAYS looks clean. They have also been efficient at any repairs we've needed done. Friendly staff, great service and reasonably priced for all they do.