D' Pool Store & Construction - Miami, Florida

Wendy Ju

These are the worst and most dishonest people I have ever met in Miami. All that the maintenance guy did was to put chemicals in the pool, although there are leaves, dirt and debris in the pool. My video camera recorded the whole thing and proved that the technician did nothing else except for adding chemicals. I called the office and got yelled at. I requested to have the technician to come back and clean the pool and got refused. I provided the video evidence to them and they insisted that the technician did his job.

The last owner of this business had been a loyal customer for a long time and recommended this service to me. However, they seem to have changed owner. The owner and the customer service people are not nice people. I don't recommend this business to anyone.

Photos are the photos of my pool 10 minutes after the technician left.

-- Update after the owner's reply:
The owner replied to my review in a nice tone on Google after I posted this review, but she did not have that nice tone when talking to me over the phone. She insisted that my pool was totally clean when the technician arrived and all the debris I got in my picture showed up after the technician left. Come on! I shot the pictures 20 minutes after the technician left! The front desk said, "you know the wind is heavy outside. We all know the wind from the news". So, she means my pool was totally clean and clear after the heavy wind was blowing for 2 days and then the pool got totally messed up within 20 minutes after the technician left! That seems to be the only explanation! They are really dishonest people.

Dr. Juan R. Cespedes, Ph.D.

Excellent business. I've been a customer for 20+ years. Good service and reasonable prices.

JORGIE

D Pool Store is the best place to go for all your pool needs. They have a wide selection of supplies and equipment, and their staff is very knowledgeable and helpful. I highly recommend them

MARIACHI MEXICO88

Excelente atención muy amables y buenos precios

Fulton Juez

I’ve been using their services for about 20 years and just had the worst experience. The new manager ( lady with black hair and tatoos) got all bent out of shape that one of the return chlorine jugs had a crack on the top. I explained to her the prior time I came that specific jug was placed on my car by their attendant and when i took it out at my home it poured chlorine down my pants. The lady said she doesn’t need my business if I would not pay for a new jug, that the owners sold the store and that I am just one customer. I was a loyal customer for many years and now I will no longer do business with them. She’s unprofessional and in reality doesn’t know the first thing about business not how to handle situations.She’s terrible and unfortunately most of the staff there do not have a clue what to do. I miss the original owners.

Alexander Alvarez

I’ve been going to the store for years! Very friendly service and the prices are great would highly recommend.

carlos hernandez

I have been going to D Pool Store for a couple years they have built my pool, pergola, outdoor kitchen and i love it they are the best in miami would highly recommend to everyone in search of these services there experience is unmatched.

mari cebs

This family-owned business is wonderful! The owners are very knowledgeable and helpful. They are willing to give advice and assist their customers in problem situations. We have used them for over 10 years and have been very satisfied with their service and care.