Digco Utility Construction - Houston, Texas

Jammie Bilyeu

They caused over $50,000 of damages to my home by breaking my sewer line and causing my home to flood. Then they waited 17 days to file an insurance claim.

Julie Coutu

The absolute worst. I needed my gas meter relocated and unfortunately CenterPoint contracts this out to Digco so it was not my choice to use them. They called me on a Wednesday afternoon saying they would be out the next day to move the meter and I needed to have a plumber come out before that to disconnect the line providing gas to my house or else the Digco tech would just leave- weird. So I had less than 24 hours to get a plumber to come out. I did manage to do that, but no one from Digco ever showed up that afternoon to move the meter and no one called.

So then they show up the next morning, relocate the line, and say a Digco meter tech will come out later that day to reconnect the meter as the final step. 7 hours later the meter tech shows up and tells me that the guys there earlier that morning incorrectly took the regulator with them and he didn’t have one he could use so the ticket needed to go back to CenterPoint for them to reconnect the meter. This is now Friday evening (2 full days without gas) and CenterPoint only takes emergency cases on the weekend so I have to wait until Monday to try this nightmare all over with CenterPoint. Absolute incompetence. Oh and Mandy in the office only works until 3:00 so you can’t even get in touch with anyone to get any solutions or answers. Digco just doesn’t even try to have good customer service bc they are under contract with CenterPoint.

Ryan Cook

They dug a hole in my back yard in November. It's now April. The hole is still there with pipes coming out of it. I wasn't home when they entered my back yard but my security cameras picked them up. No idea why the hole was dug or why they have not returned. My fence is damaged and one of my dogs fell in the hole.

John Mulligan

Looks like I'm experiencing the same thing most of the other commenters have experienced. They didn't contact me prior to changing the gas line over to the new main like they said they were going to because I wasn't going to be home at the time. They claimed they could do it without having to enter my house, but that was a lie. Then I was given the run around when I asked them to turn my gas back on on a Saturday claiming they don't do work on Saturdays. Poor customer service and the work they did is a mess. 100% recommend everyone prevent them from accessing your gas meter to do work unless you are present. Because of them, I've been waiting around my house all day over 9.5hrs waiting for someone else to come by to turn back on my gas so I can do laundry, run my dishwasher, cook dinner and take a hot shower.

Deborah

They installed my gas meter for Center point. 4 other contractors gave me the runaround. One said we had to cut out part of our deck to install a new gas meter! This guy did it fast with only a pipe wrench. It was fast, he was professional, and I was happy. That deck story was a lie. Digco checked all the appliances properly and it took less than 25 minutes. Digco saved the day!
Thank you

Mark Deloney

Digco came to my house to install the new gas lines/ meter. They had to dig a line near my water meter for my property/ house. After they finished I now have a water leak from my meter to the street. And no one what's to take Responsibility for the water leak. Digco say call center point/ center point say call digco.

Robert Austin Turner

Digco is contracted by CenterPoint energy to turn on the gas at my new address in Houston. Within one week I have taken off time from school and work to wait almost 12 hours for Digco to show up — and I’m still waiting.

To make matters worse, the automated phone system CenterPoint uses to let people know the technician is nearby does not work: it ends calls pre-maturely due to background conversation, and it will say a technician tried to visit the property when no one was present (which is not true).

Today I spoke to Terrell at CenterPoint immediately after their automated phone system said the technician had visited, and Terrell said that must have been an error because he called and confirmed that Jamie from Digco is still scheduled to be at my address today by 12:00 PM (it is 11:24 AM as I am posting this comment).

Today is the third attempt I have given CenterPoint energy to turn on my gas, and I will remain street-side in my car for the full 4-hour window, however at this rate (with 36 min remaining in that 4-hour window) I do not expect their contractor, Digco, to arrive.

After the second attempt, a CenterPoint representative was able to correctly share the color of my address’s front door from a technician’s supposed comment, and stated that the technician could not gain access. However, we were home, we did not hear any knock, and we could not find any slip of paper stating there was an attempt to access the gas meter. There was no slip of paper during the first attempted visit (when we were home), not during the second attempted visit (when we were home), and as I am waiting on the street currently for almost four hours now (only 36 min left in their time window) I do not anticipate there will be any visit at all.

I do not say this lightly, but I believe that CenterPoint’s automated phone system and Digco’s technicians are either incredibly error-prone or simply lying. I think that Digco’s technician either drove by without stopping or looked up our door’s color on Google Maps

This incompetence from CenterPoint and Digco is beyond ridiculous and has robbed me of time that I could have been spending with family, earning money, and completing schoolwork.

S L

My husband and I are here in Houston visiting my dad for Thanksgiving. Yesterday Digco turned off his gas while nobody was home. When he called the number that was left on the door slip, they informed him a technician would call him 30 minutes prior to arriving. My dad waited a couple hours before deciding to go pick up dinner real fast. The technician arrived during this short period but my dad was never notified or
made aware that the technician was on the way. He called again and was told the technician would come back by 11pm but no one showed. This morning when he called the dispatch number, they told him a technician would come out anywhere between 8AM-8PM. A 12 hour window for us to sit around on a Saturday, our first day in town, waiting for the technician. Not to mention it’s 47 degrees outside and we have no hot water or heat. What a poor way to run a business.