RonDell Restoration, Inc.

Austin came out to compete an estimate for our insurance claim. He was so efficient and explained everything in detail about what he was doing. Very responsive if we had any questions and excellent customer service.

My mother passed away and when I brought the realty photographer in to take pictures for the house sale, we opened up the house to find a slab leak...dry wall soaked and hardwood floors ruined! Austin was great in coordinating all of the work that had to be done to get the property back to selling condition. He was in constant communication with myself and the insurance company. They did a great job in the middle of the COVID-19 pandemic! I would highly recommend RonDell Restoration!

We have been in a hotel for six weeks, they started the job two weeks ago. The work is unsupervised no foreman on the job. Argumentative, always excuses why they can’t deliver. We had to go out and resource our own flooring, to get the job started. We waited four weeks after picking three of the samples they provided none of them but one was available when it was delivered it was the wrong wood. They damage all the casings in the the doorways corners or the walls when taking up the existing wood floors. They will try to collect money for the work they didn’t do in a law suit! Don’t look at the ratings three weeks ago when we started having problems I looked up their ratings and the only had three stars and a comment on how they didn’t finish a job they started on a church and sued the church for $47,000 for loss of profit. Work they didn’t do. The job was finished by another company for $27,000! Do not sign on the dotted line!! When I mention this to the company, in three weeks they’re ratings are now a ten. They must write they’re own ratings.

When unfortunate events happen to your home, it is imperative that you work with companies that are going to communicate and deliver. Those qualities are the most valuable to me. We were referred to Rondell by our insurance company and i had heard every nightmare story out there about working with contractors referred by your insurance co but I wanted to know my insurance would trust the contactor...so I was prepared for a challenge. well not only did Austin and Jose especially JOSE! what a great guy! Boy did they deliver!...my kitchen looks as though nothing ever happened. My custom kitchen and wood floors (only 4 years old) is as beautiful as the day it was finished. I cant express how happy I am with Rondell. They are busy and the only downside was I had to wait four weeks to start the work but I am glad i waited for their availability.

We had an upstairs pipe burst resulting in more than moderate water damage. Everyone at this company has been so great to deal with. Mike N. is so professional, responsive, knowledgeable and so pleasant to deal with, as have been the subs. The promised time lines have been met and the work has been done done well. We would highly recommend this company and already have!

10/9/17, the fires hit Anaheim Hills. On 10/11/17, we met Rondell Restoration, our saviors! Our insurance company said they were wonderful and very easy to work with. We were assigned William Wheeler and Izzy Gimenez, both outstanding, caring and eager to get us back into our home. They didn't miss one detail. If you needed them, they called you back, no matter what time it was. Down the road, William Wheeler finished up our job. This Company, and their staff put us at ease. We didn't have to worry about anything. William even took care of our insurance needs and all mortgage details. Everything was completed on time and very detailed. Our house looks amazing and back to normal (except for all of our clothes, furniture, etc., which is still on order). We would highly recommend this Company and have recommended them to other people that are using them. Thank you Rondell Restoration; William, Izzy, Ken and staff, our lives are almost back to normal because of your help, care and professionalism. Eileen & Harry